Shipping policy

Free express shipping across Australia

Every order ships free by express post to any address in Australia.

Dispatch

Orders are dispatched within 1–2 business days. Orders placed on weekends or public holidays are dispatched on the next business day.

Delivery times

Express post typically arrives in 1–3 business days for metro areas and 3–5 business days for regional and remote areas. These are carrier estimates and are not guaranteed.

Tracking

You will receive a tracking number by email as soon as your order ships.

International orders

We currently ship within Australia only. Join our newsletter to hear when international shipping opens.

Problems with delivery

If your parcel is late, lost or arrives damaged, email hello@serinebotanical.com with your order number and we will sort it out.